Welcome to Silkality (silkality.com). We value your privacy and are committed to protecting the personal information you provide when browsing our website, purchasing products, and using our services.
This Privacy Policy explains how we collect, use, protect, and manage your personal information. By accessing or using our website, you consent to the information processing methods described in this Privacy Policy.
Information We Collect
When you visit the Silkality website, create an order, contact us, or use our services, we may collect the following information:
Personally Identifiable Information
Including but not limited to:
Name Mailing Address Email Address Phone Number Order Information Shipping Information Payment Information
When you purchase products, payment information may be securely processed by a third-party payment service provider. Silkality does not store your complete bank card number or payment account password.
Website Usage Information
We may automatically collect certain technical information, such as:
IP Address Browser Type Device Information Page Visit History Website Usage Cookie Data
This information is used to improve the website experience, optimize services, and maintain the normal operation of the website.
How We Use Your Information
Silkality may use the information we collect for the following purposes:
Processing and fulfilling your orders
Providing delivery services
Sending order confirmations and shipping notifications
Responding to customer inquiries
Providing after-sales service
Improving website functionality and shopping experience
Preventing fraud and ensuring transaction security
Fulfilling legal obligations
We will not sell, rent, or sell your personal information to any third party without authorization.
Payment Information Security
Silkality uses trusted payment processing services to complete transactions.
Your payment information may be securely processed by third-party payment service providers, including payment verification, risk assessment, and transaction security management.
We do not retain complete credit card information, only limited transaction information necessary to complete order processing.
All payment processes are protected using industry-standard security measures.
Cookie Technology
Silkality uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
Remember your shopping preferences
Analyze website visits
Improve website content
Provide a more personalized shopping experience
You can disable cookies in your browser settings, but some website functions may be affected.
Information Sharing
In providing services, we may share necessary information with the following types of service providers:
Logistics Service Providers
Used to complete order delivery, such as:
Shipping arrangements
Package tracking
Delivery notifications Payment Service Providers
Used for:
Payment processing
Transaction verification
Risk management Website Service Providers
Used for:
Website maintenance
Data storage
Technical support
All third parties will only use your information to the extent necessary to provide the service and will comply with applicable data protection requirements.
Data Retention Period
We will retain your personal information according to business needs and legal requirements.
Generally:
Order and transaction records will be retained for 7 years after order completion.
Customer inquiry records will be retained for the necessary period.
Website analytics data will be managed according to operational needs.
When information is no longer needed, we will take reasonable measures to delete or anonymize it.
Your Privacy Rights
Under applicable data protection laws, you may have the following rights:
To access your personal information that we hold
To request correction of incorrect information
To request deletion of personal information
To restrict or refuse certain information processing
To request a copy of your personal data
To exercise your privacy rights, please contact us through the following methods.
８.Children’s Privacy
Silkality’s website and products are intended for adult consumers.
We do not knowingly collect personal information from children under the applicable legal age.
If you believe a child has provided us with personal information, please contact us and we will take timely steps to delete the relevant information.
９．Data Security
We take reasonable measures to protect your personal information, including:
Using secure data transmission methods
Restricting unauthorized access to information
Regularly maintaining website security measures
However, please note that there is no absolute security in internet transmission, and we cannot guarantee absolute security during information transmission.
１０．Privacy Policy Updates
We may update this Privacy Policy based on business changes, legal requirements, or service needs.
The updated policy will be published on the website, indicating the latest effective date.
We recommend that you check this page regularly for the latest information.
This website uses cookies to improve your experience. By using this website you agree to our Privacy Policy.
