Thank you for choosing silkality.com. We want every customer to be satisfied with their purchase of women’s sleepwear and lingerie.
If you are not satisfied with the product after receiving it, you can apply for a return if your order meets the requirements of this return policy. We are committed to providing our customers with a simple and transparent return experience.
Return Period
silkality.com offers a 30-day return guarantee.
You can contact us to request a return within 30 days of receiving the product.
Requests submitted after the return period may not be approved.
Return Policy for Opened Items
silkality.com supports returns of eligible opened items.
Even if the product packaging has been opened, customers can still contact us to request a return if the product meets the following conditions:
The product is in complete condition; No visibly damaged; Does not affect resale; All accessories, packaging, and accompanying items are complete (if applicable).
For intimate apparel such as women’s sleepwear and lingerie, to ensure a good shopping experience for all customers, returned items must be in a clean condition.
Silkality may not accept returns if the item shows signs of use, obvious stains, damage, or is in a condition that affects resale.
Return Request Process
To return an item, please contact us first:
Please provide:
Order number; The email address used to place the order; The name of the item to be returned; The reason for return; A photo of the item (if needed).
Our customer service team will confirm the return process for you after receiving your request.
silkality.com will bear the relevant return shipping costs based on the specific circumstances.
Returns for Non-Quality Issues
If you request a return for the following reasons:
Size doesn’t fit; Style dislike; Personal reasons for purchase;
Return shipping costs are usually borne by the customer.
Refund Policy
After receiving and inspecting the returned goods, we will process your refund within 3-5 business days.
The refund will be:
Refunded to the original payment method used for your initial payment; The exact arrival time may vary depending on the processing speed of the bank or payment institution.
The refund amount is usually the actual amount paid for eligible goods.
Situations Where Returns Are Not Accepted
Returns may not be accepted in the following situations:
After the 30-day return period; Severely damaged goods; Obvious signs of use; Missing necessary accessories; Unable to be resold due to customer reasons.
